At www.tibrew.com, our goal is to provide every customer with the perfect product and the best service experience at the best price.

return policy

  Return due to quality issues:

         Within 14 days: TIBREW will pay the return shipping costs. Customers do not need to pay any restocking fees.


  Returns for non-quality issues within 14 days:

     The customer contacts the courier company to return the goods. We do not create any return labels. Customers are responsible for shipping and restocking fees (20% of cup price). Please send the tracking number to support@tibrew.com to ensure a successful return.

   Warranty:

       1. Quality problems: Free replacement within 2 years.

       2. Man-made damage is not covered by the 2-year warranty.



       Return contact email: support@tibrew.com

       After 14 days of receipt, no returns will be made if there are no quality issues.

       All returns must be made to the original seller. If you purchased from one of our online resellers, Ebay, Amazon, Walmart stores, please contact the store seller.



         Return steps:
         1. Take photos or videos to show water cup quality problems.
         2. Send these evidence to TIBREW service email: support@tibrew.com.
         3.TIBREW service team will try its best to help you.